customer service from the rep's perspective

[timepiece]

I'm not saying that everyone who calls customer service/tech support is stupid (lord knows I've had to call a few times), but sometimes it really does feel like this when you're on the other side:

YouTube - Medieval helpdesk

And I say this as a 3-year veteran of dot-com customer service. Not to mention almost 6 years of public libraries, which are actually worse.